Education

KNEC introduces online system for replacing lost academic certificates

Kenya National Examinations Council Dr David Njeng’ere. (Photo: National Assembly)

By Lucy Mumbi | Thursday, May 23, 2024

After verification, applicants will receive an SMS notification to log in and make a payment of Sh5,220.

The Kenya National Examination Council (KNEC) has introduced a new, streamlined procedure for individuals seeking to replace lost academic certificates.

On Thursday, KNEC launched the QMIS portal, designed to simplify the application process.

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Previously, obtaining replacement certificates was a cumbersome process that required approvals from various government offices. The new system, however, allows applicants to handle most of the process online, reducing the need to visit KNEC offices.

“Do not get stuck on issues with your lost certificate. KNEC has automated the process of submitting examination-related queries by clients. QMIS is accessible online and therefore clients do not need to visit KNEC offices physically to raise queries unless they are collecting documents generated after their queries have been resolved,” the Council said.

To apply through the QMIS portal, applicants have been urged to register an account at the QMIS portal (https://qmis.knec.ac.ke).

After registering, they should log in using the credentials sent to their email and select the "Lost Certificate" option from the menu. Applicants need to enter their Index number, type of exam, and year, then click "FIND."

Next, they must attach the required documents, which include a copy of the lost certificate/result slip which is mandatory, both sides of their ID, a passport-size photo, a police abstract, and confirmation from the registrar of persons (available at NSSF Building, 7th floor, Upper Hill, Nairobi).

Once these documents are attached, applicants should submit the application and wait for verification.

Payment fee

After verification, applicants will receive an SMS notification to log in and make a payment of Sh5,220.

Following the payment, they should wait for their application to be processed and regularly check the system for updates on their application status. Once the process is complete, applicants will receive an SMS notification to collect their certification letter from KNEC offices.

This comes as the recent flooding saw many Kenyans lose property as well as personal registration documents that are crucial for day-to-day identification and transactions.

The loss of important documents prompted the Department of Immigration and Citizen Services to set up an emergency desk for reporting lost documents, including birth certificates and passports, at Nyayo House in Nairobi.

“We have set up a centre at Nyayo House where you can report as an emergency so that those who have lost their documents in the raging floods can replace them in the shortest time possible,” Immigration Principal Secretary Julius Bitok said.

Over 286,000 people were affected by flooding in the country, with close to 47,000 households displaced and over 200 deaths reported in 37 of the country’s 47 counties.