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Safaricom PLC Stories

Safaricom records Sh139.9 billion operating profit
Dennis Tarus  |  May 09, 2024

M-Pesa remained a standout performer, contributing 42 per cent of Safaricom’s service revenue.

Safaricom forges new partnership to expand M-Pesa to West Africa
Barack Oduor  |  Mar 26, 2024

The first phase of the collaboration will be keen on pivotal markets, including Nigeria, Kenya, Ghana, and Tanzania.

Technical glitch causes Safaricom to trigger spam alert
Lucy Mumbi  |  Feb 09, 2024

On Friday, the service provider said the issue is affecting customers with Android phones who are using third-party SMS apps.

Safaricom stops M-Pesa transfers to unregistered mobile money users 
Lucy Mumbi  |  Feb 03, 2024

Kenyans had been advised to ensure they register their SIM cards or risk having them deactivated.

Safaricom restores M-Pesa PayBill service after hitch
Dennis Tarus  |  Jan 23, 2024

Safaricom earlier notified its customers that it was experiencing a recurring service intermittency affecting some of its PayBill payments.

Relief for Eastleigh business hub as Safaricom announces resumption of M-Pesa services
Mercy Asamba  |  Jan 09, 2024

Approximately two hundred thousand people visit Eastleigh business hub everyday to either buy or engage in other business and most of them depend on M...

Safaricom's M-Pesa services are down
Mercy Asamba  |  Jan 09, 2024

This left many users stranded as they expressed their frustrations on social media, saying no prior warning was issued.

Safaricom PLC posts Sh34.2bn profit, attributes growth to strategic milestones in Kenya and Ethiopia
Patel Okumu  |  Nov 09, 2023

Safaricom PLC posted a profit growth for the six months ending September 30, 2023, as its Kenyan business achieved a remarkable 10.9 per cent surge in...