Business

Safaricom's M-Pesa services are down

By Mercy Asamba | Tuesday, January 9, 2024

This left many users stranded as they expressed their frustrations on social media, saying no prior warning was issued.

Safaricom's payment service, M-Pesa is currently down for many users across the country.

Most customers who tried to use the services got an error message stating, "The parameters of data sources are null."

Keep reading

Some M-Pesa users got reports that the system is undergoing scheduled maintenance in pop-up messages.

"Dear Customer, we are experiencing delays on all M-Pesa transactions. We will advise once this is fully restored by our partners," Safaricom said in a message to some of its customers.

Others got the message: " Dear customer, M-Pesa is undergoing maintenance and is unable to process your request. We apologize for the inconvenience."

This left many users stranded as they expressed their frustrations on social media, saying no prior warning was issued.

The telco apologised to its customers for the inconvenience caused.

"We are experiencing a technical hitch with the M-Pesa system and resolution is ongoing kindly be patient as we address it," it said in a reply to one of its customers on X.