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Kenyans to now access Water Resources Authority services through e-Citizen

Water Resources Authority CEO Mohamed Shurie. (Photo: WRA)

By Maureen Kinyanjui | Wednesday, April 17, 2024

WRA has discontinued the use of previous payment methods such as M-Pesa paybills.

The Water Resources Authority is the latest government service to fully migrate to the e-Citizen platform.

In a statement on Tuesday, WRA said that they have fully migrated to the platform to enhance accessibility and efficiency.

"Our goal is to make it easier for citizens to access water-related services and streamline the process of obtaining permits and authorisations," reads the notice.

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As part of the transition, WRA has discontinued the use of previous payment methods such as M-Pesa paybills, with all payments now required to be made through the e-Citizen Platform.

This ensures a centralised and secure payment system for all transactions related to WRA services.

The services available through the e-Citizen Platform include the application for various permits and authorisations, renewal of permits, water use charges payment, and booking for laboratory water quality testing, among others.

Additionally, customers can also inquire about permit status and access water resource data through the platform.

Navigation

Customers are advised to follow simple steps to access WRA services on the E-Citizen Platform.

By logging in or registering on the platform, users can navigate to the Water Resources Authority section under the "Agencies" tab.

From there, they can select their desired service, fill in the required information, and make the necessary payment.

The Water Resources Authority said they are committed to providing efficient and accessible services to all Kenyans, and the integration with the e-Citizen Platform is a significant step towards achieving that goal.

The move to digitise WRA services aligns with the Kenyan Government's broader agenda of enhancing digitalisation across various sectors to improve service delivery and promote transparency.

The e-Citizen platform allows Kenyans to access government services such as the renewal of driving licenses, application of passports and business registration services.

In December 2022, the government announced that all payments for government services shall be made through the e-citizen portal.

Treasury Cabinet Secretary Njuguna Ndung'u proceeded to gazette the portal to be the official government digital payment platform.

All payments for government services are currently made through eCitizen.go.ke.

The official government pay bill number is 222222.

President William Ruto has insisted that Kenyans should be able to pay for government services from the comfort of their homes without necessarily going to places physically.

He said digitisation is already making huge strides to seal loopholes in matters collecting tax.