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Wajir, Garissa among 17 counties targeted by State for Huduma Mashinani services in April

A section of the Mandera Municipality's huduma centre that was launched on January 11, 2024. (Photo: Mandera County).

By Maureen Kinyanjui | Monday, April 15, 2024

Huduma Kenya, a 2030 flagship project was launched in 2013 to transform public service delivery into more accessible, effective, efficient, dignified, and citizen-centric public service.

At least 17 areas including Wajir and Garissa counties are targeted for Huduma Mashinani services.

Services in Garissa and Bomet counties will be offered on Monday at the Chief's camp and Mateka town, Bumula respectively while in Wajir the exercise will take place on April 29, 2024, at Soko ya Ngamia Market.

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The exercise will take place until April 30, 2024, across different places.

"Bringing Government services closer to you through the Huduma Mashinani channel this April," reads the notice.

On Tuesday, April 16, 2024, the exercise will take place in Baringo at ACC's office, Torongo, Makueni at Tawa Market and Kocholwo in Elgeyo Marakwet.

Huduma Kenya, a 2030 flagship project was launched in 2013 to transform public service delivery into more accessible, effective, efficient, dignified, and citizen-centric public service.

Huduma Kenya has operationalised three additional platforms, the Huduma Mashinani outreaches that take services to far-flung areas, Government Huduma contact centres that provide first and second-level escalation for all complaints, inquiries, and updates to Kenyans via telephone, and social media.

Mobile outreach programme

Huduma Mashinani is a citizen-centred mobile outreach programme through which all agencies in my ministry provide their services in each of the 47 counties.

This has enabled residents to access services that would have otherwise forced them to travel far.

During the programmes, officials from government departments under the Huduma Centre go out into villages and other rural areas and offer services.

The services provided at the Huduma Centre are provided during this outreach programme in a move that has worked to the advantage of the sick, elderly and other incapacitated members of the community.

The programmes include registration for the National Social Security Fund, replacement of NSSF card, National Hospital Insurance Fund, Kenya Revenue Authority, National Construction Authority, Civil Registration Department, Business Name Search and Registration, National Registration Bureau, Identification Card and Birth certificate registration and replacement among others.

The Huduma centres currently offer more than 21 services, from 12 ministries, departments, and agencies, with the most sought-after services being the issuance of duplicate identity cards, and seasonal parking tickets for Nairobi County, NHIF, and NSSF claims.

Huduma is also offering an online e-Huduma web portal to provide integrated services offered by ministries, departments, and State agencies and a mobile phone m-Huduma platform to offer M-Government services to Kenyans from the convenience of their mobile phones such as inquiries and applications.

Other services include Huduma call centres and an integrated multi-channel payment gateway to ease payments for government services including Visa, PayPal, and M-Pesa.